Discover our services

Tier 1 Support

Monthly Term agreements

Hourly

  • Initial troubleshooting and issue identification.

  • Password reset assistance.

  • Basic user account management (unlocks, simple modifications).

  • Software installation and basic configuration (standard, pre-approved software).

  • Printer support (basic troubleshooting, driver installation).

  • Connectivity troubleshooting (network cable issues, basic Wi-Fi problems).

  • Escalation of issues to Tier 2 support when necessary.

  • Service request logging and tracking.

  • Remote assistance .

  • Training of basic software

  • Email Troubleshooting

Tier 2 Support

Monthly Term agreements

Hourly

  • In-depth troubleshooting and problem resolution for issues escalated from Tier 1.

  • Operating system troubleshooting (boot issues, errors).

  • Application support (configuration, error diagnosis).

  • Network troubleshooting (LAN, basic WAN issues).

  • Hardware diagnostics and basic repair guidance (within Client's capabilities or vendor warranty).

  • Virus and malware removal (using Client's existing antivirus software).

  • Data backup and recovery assistance (using Client's existing backup solutions).

  • Escalation of complex issues to third-party vendors.

Consultations

  • IoT (Internet of Things) Strategy

  • Specialized Software Implementation Consultation

  • Technology Training

  • IT Cost Optimization

  • Vendor Management & Procurement

  • IT Strategy & Roadmap Development

  • Network Assessment & Optimization

  • Server & Cloud Infrastructure Strategy

  • Endpoint Management & Security

  • Software & Application Consulting

  • Onboarding Google Workspace/G-Suit

  • Microsoft Office 365/Administration

  • Procurement Process

    Contact for pricing